Standard orders are usually dispatched within 1–2 working days after confirmation, with estimated delivery 4–7 working days after dispatch. We deliver across India, subject to courier availability at your PIN code. Personalised items may require additional preparation time.

Yes, SB SONS WORLD offers Cash on Delivery and online prepaid payments. COD availability depends on your order and delivery location. Available payment options and applicable charges are shown at checkout.

You can request a return or exchange within 7 days of delivery for eligible unused products with original packaging, accessories and proof of purchase. Contact us before sending anything back.

For damaged, defective or wrong items, share your order number and clear photos promptly. Once verified, we arrange pickup, cover return shipping and help with a replacement or refund. Eligible return refunds are initiated within 3–5 working days after receipt and inspection.

Warranty availability varies by product. Where applicable, the duration, coverage and claim process are stated on the product page or supplied warranty documents. Please check these details before ordering.

Yes, name inscription is available on eligible utensils—a personal touch for your home or a thoughtful gift. Contact us before ordering to confirm availability, charges and preparation time. Please check your spelling carefully. Personalised items are excluded from change-of-mind returns, and cancellation is unavailable once personalisation begins.