Effective date: [08/10/2026]
Welcome to SB SONS WORLD. These Terms & Conditions govern your use of https://sbsons.com and purchases made through our website. Please read them together with our Privacy Policy, Shipping & Delivery Policy, and Cancellation, Returns & Refund Policy before placing an order.
By placing an order, you agree to these Terms. Nothing in these Terms limits any consumer right or remedy available under applicable Indian law.
1. Business and Contact Information
SB SONS WORLD is operated by [GHEWAR MEWADA], constituted as [ SOLE PROPRIETORSHIP”].
Business, dispatch and return address:
Shop No. 21, 22 to 27, Om Nagar, opposite Rangila Park, Main Road Kharwasha, Dindoli, Surat, Gujarat – 394210, India.
Email: wecare@sbsons.com
Phone / WhatsApp: +91 99973 49992
Customer support: Monday–Saturday, 10:00 AM–7:00 PM IST.
We sell steel utensils, home appliances, plasticware, crockery, copperware and brassware at retail. We also offer name-inscription or engraving services on eligible utensils. We do not offer wholesale sales.
2. Eligibility and Customer Details
To place an order, you must be at least 18 years old and legally competent to enter into a contract. Purchases for minors must be placed by a parent or legal guardian.
Please provide accurate contact, billing, delivery and personalisation details. If you create an account, keep your login credentials confidential and contact us promptly if you suspect unauthorised access.
3. Product Information
Please review the product description, material, dimensions, capacity, quantity, care instructions and any stated warranty before ordering.
Product images are illustrative. Display settings and lighting may cause minor differences in the appearance of colours or finishes. This does not excuse supplying a materially different, defective or incorrectly described product.
For engraved products, please check the spelling, text and other instructions carefully before submitting them. We remain responsible for errors in carrying out the personalisation instructions we accepted.
4. Prices, Taxes and Other Charges
Prices are shown in Indian Rupees (INR) and include applicable taxes.
Any shipping, cash-on-delivery or personalisation charges will be disclosed before you confirm the purchase. The final payable total will be displayed at checkout.
Prices and offers may change for future purchases. We will not increase the agreed price of an accepted order without your express agreement. If a pricing error prevents us from fulfilling an order, we will contact you and offer cancellation and a refund of the amount paid.
5. Payments
We offer online prepaid payments and cash on delivery (COD), as displayed at checkout. Available payment methods and COD eligibility may depend on the order and delivery location.
Where Razorpay is offered at checkout, it facilitates payment processing through the available payment methods. SB SONS WORLD remains responsible for the products, order fulfilment, customer support and applicable refunds.
Use only payment instruments you are authorised to use. Payment credentials should be entered only in the payment provider’s authorised interface. Do not send card PINs, CVVs, banking passwords or OTPs to our support team.
If money is debited but your order is not confirmed, contact us with the payment reference and relevant order details so we can verify the transaction. Your rights to raise a payment dispute with your bank or payment provider remain unaffected.
6. Orders and Availability
An order acknowledgement confirms receipt of your order request. Fulfilment is subject to product availability, payment verification and delivery serviceability.
If we cannot fulfil an order, we will notify you and refund the amount paid for the cancelled portion. We will not substitute a materially different product without your agreement.
7. Shipping and Delivery
We deliver across India, subject to courier serviceability.
Standard orders are normally dispatched within 1–2 working days after order confirmation. Estimated delivery is 4–7 working days after dispatch. Any different processing timeline for a personalised item will be disclosed before purchase.
Delivery estimates may be affected by public holidays, weather, transport disruption or other circumstances beyond reasonable control. Contact us if your order is delayed, missing or shows an incorrect delivery status. A delay does not remove any refund or other remedy available under applicable law.
Please check your address and contact details before ordering. Refer to our Shipping & Delivery Policy for shipping charges and further delivery information.
8. Order Cancellation
You may request cancellation before dispatch by contacting us by email or WhatsApp with your order number.
For engraved or customised orders, cancellation is not available once the name, logo or other personalisation process has begun. This restriction does not remove your rights concerning defective goods, incorrect personalisation by us, non-delivery or other failures to fulfil the agreed order.
Once an order has been dispatched, requests are handled under our returns policy and applicable law. If we cancel your order, we will notify you and refund the amount paid for the cancelled portion.
9. Returns and Exchanges
You may request a return or exchange of an unused product within 7 days of delivery, including when you change your mind or select the wrong size.
Contact us with your order number and the reason for the request before sending an item back. Items must be unused and returned with their original packaging, supplied accessories and proof of purchase for assessment. These conditions apply to voluntary returns and do not restrict remedies for defective, damaged, wrongly supplied or misdescribed goods.
Change-of-mind or wrong-size returns: [STATE WHO PAYS RETURN SHIPPING, ANY EXCHANGE SHIPPING CHARGE, AND WHETHER ORIGINAL DELIVERY/COD CHARGES ARE REFUNDABLE.]
Exchanges depend on stock availability. We will explain the available resolution and any disclosed price difference before proceeding.
10. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or different from what you ordered, contact wecare@sbsons.com or +91 99973 49992 promptly with your order number, a description of the issue and clear photographs.
If photographs cannot reasonably be provided, contact us so we can arrange another suitable assessment. Please retain the item and packaging while we investigate.
For a verified complaint, we arrange collection and pay the return shipping cost. We will provide an appropriate replacement or refund, taking account of the issue, availability, your preference and applicable law.
The 7-day voluntary-return window does not override statutory rights concerning defects, misdescription or other legally actionable issues.
11. Refunds
For an eligible returned product, we initiate the refund within 3–5 working days after receiving and inspecting the returned item.
For an accepted cancellation or an order cancelled by us, the refund initiation timeline is [CONFIRMED NUMBER OF WORKING DAYS AFTER CANCELLATION CONFIRMATION].
Prepaid refunds are ordinarily processed to the original payment method. For COD purchases, refunds are made through [CONFIRMED COD REFUND METHOD], using verified details supplied by the customer.
Refund initiation and receipt of funds are separate stages. Your bank or payment provider may require additional time to credit the amount. Contact us if a confirmed refund is not received so we can help trace it.
Any permitted deduction for a voluntary return must be disclosed before purchase and explained in the refund calculation. For verified damaged, defective or incorrect items, we do not charge for return collection.
12. Product Warranty
A commercial product or manufacturer warranty applies only where expressly stated on the relevant product page or supplied warranty documentation. Its duration, coverage and claim process will be specified there.
Follow the product’s care and usage instructions. The absence or expiry of a commercial warranty does not remove any remedy available under applicable consumer law.
13. Website Use and Privacy
You must not use the website for fraud, unlawful activity, unauthorised access, malware distribution or infringement of another person’s rights.
Website content, branding and product materials are protected by applicable intellectual-property laws. Obtain permission before reproducing protected content for commercial use.
Our Privacy Policy explains how personal information is collected, used and handled. Please review it before submitting information through the website.
14. Customer Complaints and Grievance Redressal
For order enquiries or complaints, contact:
SB SONS WORLD
Email: wecare@sbsons.com
Phone / WhatsApp: +91 99973 49992
Support hours: Monday–Saturday, 10:00 AM–7:00 PM IST.
Grievance Officer: [Bhavesh Kalal]
Designation: [Social Media Executive]
Email: wecare@sbsons.com
Phone: +91 99973 49992
Address:Shop No. 21, 22 to 27, Om Nagar, opposite Rangila Park, Main Road Kharwasha, Dindoli, Surat, Gujarat – 394210, India.
We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt. We will provide a complaint reference so you can follow up.
15. Governing Law and Changes to These Terms
These Terms are governed by Indian law. Disputes may be brought before competent courts in Surat, Gujarat, subject to any consumer commission, court or other forum having jurisdiction under applicable law.
We may update these Terms for future use and purchases by publishing a revised version with its effective date. The terms applicable when your order was placed will continue to govern that order unless a change is required by law or expressly agreed with you.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.