You can reach us on Phone/WhatsApp: +91 99973 49992 or email wecare@sbsons.com.

Our customer support hours are Monday–Saturday, 10:00 AM–7:00 PM IST.

You can also visit us at:

Shop No. 21, 22 to 27, Om Nagar, opposite Rangila Park, Main Road Kharwasha, Dindoli, Surat, Gujarat – 394210.

Please contact us to confirm store visiting hours before travelling. For product enquiries, share a product link or photo. For an existing purchase, include your order number so we can help you faster.

We deliver across India, subject to courier availability at your PIN code.

Standard orders are normally dispatched within 1–2 working days after confirmation. Delivery is estimated to take another 4–7 working days after dispatch.

Personalised items may require extra preparation time, which will be communicated before purchase. Remote locations, holidays, and transport disruptions can affect delivery estimates.

Buying for a particular occasion? Contact us before ordering so we can help you check the expected timeline.

We accept online prepaid payments and offer cash on delivery (COD) for eligible orders and locations.

The payment options available for your order will appear at checkout. Any applicable shipping and COD charges will also be shown before you confirm your purchase, so you can review the total first.

Once your order is dispatched, we share tracking details where the courier provides them. Tracking may take some time to update after the parcel is handed over.

If your order is overdue, tracking is unclear, or it shows “delivered” but you have not received it, contact us with your order number and a brief description of the problem.

For a parcel marked delivered, please also check whether someone at home, reception, or building security accepted it. We’ll investigate with the delivery partner and help resolve the issue.

After the returned product reaches us, it will normally be inspected within 3 business days.

Once the refund is approved, it will generally be initiated within 5–7 business days.

For prepaid orders, the refund will ordinarily be sent to the original payment method. For Cash on Delivery orders, the refund may be processed through UPI or bank transfer after the required details are verified.

Your bank or payment provider may take additional time to reflect the amount after we initiate the refund.

We will never ask for your card PIN, CVV, UPI PIN, internet-banking password or OTP to process a refund.

For a standard order, you can request cancellation before dispatch. For an engraved order, your request must reach us before dispatch and before personalisation begins.

Send your order number and requested change as soon as possible. We’ll check the order status and confirm what can be done. Address changes cannot be guaranteed once the parcel has been dispatched.

For an accepted prepaid cancellation, we initiate the refund within 5–7 working days after cancellation confirmation. Your bank or payment provider may need additional time to credit it.

You can request a voluntary return or exchange of an unused product within 7 calendar days of delivery, including if you change your mind or choose the wrong size, subject to the applicable product conditions.

Keep the original packaging, labels, accessories, and proof of purchase, and contact us before sending anything back. Exchanges depend on stock availability. Please check our Return, Exchange & Refund Policy for personalisation conditions and applicable charges.

For an eligible return, we initiate the refund within 3–5 working days after receiving and inspecting the item. Prepaid refunds go to the original payment method; the time taken to appear in your account depends on your bank or payment provider.

The voluntary-return window does not limit your legal rights concerning defective or incorrectly described goods.

Please contact us promptly with:

• Your order number.

• A short description of the issue.

• Clear photos of the product and packaging, where possible.

Keep the item and packaging while we assess the problem. An unboxing video is not compulsory, and if you cannot provide suitable photos, let us know so we can arrange another way to assess it.

For a verified damaged, defective, or incorrectly supplied product, we arrange collection and pay the return shipping cost. We’ll provide an appropriate replacement or refund, taking account of your preference, availability, and applicable law. Missing-item complaints will be investigated and resolved as appropriate.

Still need a hand? Send your question to +91 99973 49992 on WhatsApp or email wecare@sbsons.com. Include your order number or product link to help us get straight to your query.