SB SONS WORLD
Effective date: [ 8 October 2026 ]
Website: [sbsons.com]
1. Who we are
SB SONS WORLD is operated by [ SB SONS WORLD ], located at [SHOP NO. 21,22 TO 27 , OM NAGAR, OPP. RANGILA PARK , MAIN ROAD KHARWASHA , DINDOLI ,SURAT ,GUJRAT-.394210
In this Privacy Policy, “we,” “us,” and “our” refer to this business. This policy explains how we collect, use, share, retain, and protect personal information when you visit our website, purchase products, or contact us.
For privacy questions, contact [wecare@sbsons.com]
2. Information we collect
The information we collect depends on how you interact with us.
| Information | Purpose |
|---|---|
| Name, email address and phone number | Communicating with you about enquiries, purchases and support |
| Billing and delivery addresses | Preparing invoices, delivering orders and arranging eligible returns |
| Products ordered, quantities, order history and transaction references | Processing orders, reconciling payments, managing refunds and providing after-sales support |
| Messages, feedback and photographs you submit | Answering questions and investigating product or delivery concerns |
| Business name and GST details, where you request a business invoice | Preparing the requested invoice and maintaining applicable records |
| IP address, browser/device information and relevant website logs | Operating the website, diagnosing errors and protecting against misuse |
[Confirm these categories against your actual website. Add account information, reviews, analytics identifiers or other information only if collected.]
We receive information directly from you through checkout, forms and communications, and from relevant service providers, such as payment and delivery partners, when they update us about your transaction or shipment.
Please provide only information relevant to your enquiry or purchase.
3. How we use information
We use personal information for the purposes explained when it is collected, including to:
- Process purchases and communicate order updates.
- Arrange dispatch, delivery, returns, exchanges and refunds.
- Answer enquiries and resolve complaints.
- Maintain invoices and records required for our business and legal obligations.
- Detect suspected fraud and protect our website and customers.
- Investigate errors and improve website functionality.
We obtain consent where required by applicable law. Optional marketing or advertising activities are handled separately from information needed to fulfil your order.
If we propose a new use requiring your consent, we will explain that use and obtain the necessary consent before proceeding.
4. Payments
Online payments are processed through [Name of payment provider actually enabled on the website].
The payment provider handles the payment information required for your selected payment method under its own privacy policy and applicable obligations. We receive information necessary to identify and reconcile your payment, such as the transaction reference, amount, payment status and refund status.
[Confirm the checkout integration and specify any additional payment information your business receives or retains. Add the payment provider’s privacy-policy link.]
Do not send card security codes, payment passwords, UPI PINs or OTPs to our customer-support team.
5. Cookies and similar technologies
Our website uses [identify the cookies or similar technologies actually used] for [state their purposes, such as maintaining a shopping cart, managing a login or protecting website security].
[If analytics or advertising tools are enabled, identify each provider, the information collected, its purpose, relevant cookie duration and the available consent or preference controls. Otherwise state that these tools are not used.]
You can manage cookies through your browser settings. Blocking cookies needed for website functionality may affect features such as your shopping cart or login.
Where applicable law requires consent for optional technologies, we obtain it before enabling those technologies.
6. Marketing communications
[Confirm whether promotional emails, SMS or WhatsApp messages will be sent. Remove this section if these activities are not offered.]
Where you choose to receive promotional communications, we use your selected contact details to send the updates you requested.
You can withdraw that choice through the unsubscribe option provided in the communication or by contacting [Email address].
Stopping promotional messages does not stop communications necessary to manage an existing order, refund, service request or legal obligation.
7. When we share information
We share relevant information only for identified purposes and as permitted by applicable law. Recipients may include:
- Payment providers, to process and reconcile payments and refunds.
- Courier and logistics providers, to deliver products, provide tracking and manage returns.
- Website, hosting and support providers, to operate and maintain our services.
- Professional advisers, where necessary for accounting, legal advice or resolving disputes.
- Public authorities, where disclosure is required or lawfully authorised.
We limit information shared with service providers to what is needed for the relevant service and use appropriate arrangements to protect it.
Service providers used: [List actual providers and their functions.]
[Confirm whether information is shared with analytics, advertising or marketing partners, and describe those arrangements if applicable. Confirm whether any personal information is sold or rented; do not publish a “we never sell data” statement unless verified.]
8. Where information is processed
Personal information is processed and stored in [identify relevant countries or locations based on your business and providers].
Where information is transferred outside India, we apply the safeguards and restrictions required by applicable law. You can contact us for information about the providers and arrangements relevant to your personal information.
9. How long we retain information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including completing orders, providing after-sales support, resolving disputes and meeting applicable accounting, tax or other legal obligations.
Different types of information may have different retention periods. We review retained information and delete or appropriately anonymise it when it is no longer needed, subject to lawful retention requirements.
[Confirm your retention schedule for order records, enquiries, accounts, marketing records, website logs and backups before publication.]
10. Protecting your information
We maintain reasonable technical and organisational safeguards appropriate to the information we handle.
[Describe measures actually implemented, such as encrypted website connections, restricted staff access, access controls and maintained website software. Do not claim certifications or security measures that have not been verified.]
No online service can guarantee absolute security. This does not limit our responsibilities under applicable law. Where a security incident requires notification, we will notify the relevant persons or authorities as required.
11. Your choices and requests
You may contact us to:
- Ask about the personal information you have provided.
- Request correction of inaccurate or incomplete information.
- Request deletion of information no longer needed, subject to lawful retention requirements.
- Withdraw consent where processing relies on your consent.
- Stop optional promotional communications.
- Raise a concern about our handling of your information.
You may decline to provide information. However, if information is necessary to deliver an order or provide a requested service, we may be unable to complete that particular request without it.
We may reasonably verify your identity before acting on a request. We will explain any applicable limitation, including where information must be retained by law, and respond within the applicable legal time limit.
Send requests to [wecare@sbsons.com]
12. Children’s information
Our online purchasing services are intended for adults. We do not knowingly seek personal information from children under 18.
If you believe a child has provided personal information to us, contact [Privacy email address] so that we can investigate and take appropriate action, including deletion where required.
13. External websites
Our website may link to third-party websites or services. Their handling of information is described in their own privacy notices. Please review those notices when using their services.
This does not remove our responsibility for information we collect or share.
14. Changes to this policy
We may update this policy to reflect changes in our website, business practices or applicable law. The revised version will show an updated effective date.
Where a change requires additional notice or consent, we will provide that notice or obtain consent as required. Publishing an updated policy does not by itself authorise a new use of your information that requires consent.
15. Privacy contact and complaints
For privacy requests or complaints, contact:
Legal business name: [Sb Sons]
Trading/brand name: SB SONS WORLD
Grievance Officer: [Ghewar Mewada , Owner (Proprietor)]
Email: [wecare@sbsons.com]
Phone: [99973 49992]
Postal address: [SHOP NO. 21,22 TO 27 , OM NAGAR, OPP. RANGILA PARK , MAIN ROAD KHARWASHA , DINDOLI ,SURAT ,GUJRAT-.394210]
Support hours: [ Monday To Saturday, 10AM To 7PM ]
Please describe your concern and include an order reference if relevant. We will handle privacy grievances promptly and within the time required by applicable law.