Effective Date: 08/10/2026
Website: https://sbsons.com
At SB SONS WORLD, we want you to understand your options if a product does not meet your expectations or arrives with a problem. This policy applies to purchases made through our website.
Please read it alongside our Terms & Conditions, Cancellation Policy, and Product Disclaimer.
1. Returns and Exchanges Within 7 Days
You may request a return or exchange of an unused product within 7 calendar days of delivery, including if you change your mind or select the wrong size.
For these voluntary returns or exchanges:
- The product must be unused, unwashed, and in its original condition.
- Original packaging, labels, supplied accessories, and components must be included.
- Please provide your order number, invoice, or other proof of purchase.
- Contact us within the 7-day window before sending the product back.
These conditions apply to voluntary returns. They do not remove your rights concerning defective, damaged, incorrect, or materially misdescribed goods.
2. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery and contact us promptly if:
- A product arrives damaged or defective.
- You receive the wrong product, size, model, or quantity.
- An item or supplied component is missing.
- The product materially differs from its description.
- Personalisation differs from the instructions we accepted.
Send your order number, a description of the issue, and clear photographs where possible. If photographs cannot reasonably demonstrate the problem or cannot be provided, contact us so we can arrange another suitable assessment.
Please retain the product and packaging while we review the issue. An unboxing video may help, but it is not a mandatory condition for considering a claim.
For a verified damaged, defective, or incorrectly supplied product, SB SONS WORLD will arrange collection and pay the return shipping cost. We will provide an appropriate replacement or refund, taking account of your preference, stock availability, and applicable law.
The 7-day voluntary-return window does not override statutory remedies for defects or other legally actionable issues.
3. Engraved and Personalised Products
Please check all names, spellings, and personalisation instructions before placing your order.
Change-of-mind returns or exchanges for correctly personalised products: [STATE WHETHER THESE ARE ACCEPTED OR EXCLUDED, AND ANY APPLICABLE CONDITIONS.]
Any personalisation restriction must be disclosed before purchase. It does not prevent a claim for a defective, damaged, incorrect, or misdescribed product, or an engraving error made by us.
Cancellation of personalised orders is governed by our Cancellation Policy. Change-of-mind cancellation is unavailable once personalisation has begun.
4. How to Request a Return or Exchange
Contact us through either channel:
Email: wecare@sbsons.com
Phone/WhatsApp: +91 99973 49992
Please include:
- Your order number and customer name.
- The item you wish to return or exchange.
- The reason for your request.
- Your preferred resolution.
- Photographs, where relevant and available.
We will review your request and communicate the next steps, including collection or return instructions. Please contact us before arranging your own courier so that we can coordinate the return and clarify any applicable cost.
Pack the product securely with the relevant accessories and components. Retain any collection receipt or tracking reference.
5. Return and Exchange Shipping Charges
For verified damaged, defective, or incorrectly supplied products, we arrange collection and bear the return shipping cost.
For voluntary change-of-mind or wrong-size requests:
Return shipping: [STATE WHO PAYS AND ANY APPLICABLE CHARGE.]
Exchange delivery: [STATE WHO PAYS AND ANY APPLICABLE CHARGE.]
Any customer-payable charges must be disclosed before purchase and explained when the return or exchange is arranged.
6. Exchange Process
Exchanges are subject to the returned product meeting the applicable conditions and the requested replacement being available.
If the replacement has a different price, we will explain the difference and obtain your agreement before proceeding. Any additional payment or refund will be confirmed with you.
If a suitable replacement is unavailable, we will offer a refund for an eligible return. We will communicate the expected replacement dispatch and delivery timeline when confirming the exchange.
7. Refund Process and Timeline
For an eligible returned product, we initiate the refund within 3–5 working days after receiving and inspecting the returned item.
We will communicate the outcome of the inspection. If we decline a voluntary return, we will explain the reason and the available next steps. This assessment does not limit your statutory rights.
Prepaid orders: Refunds are processed to the original payment method.
Cash-on-delivery orders: Refunds are processed through [INSERT CONFIRMED COD REFUND METHOD], using verified details supplied by the customer.
Refund initiation and receipt are separate stages. Your bank or payment provider may require additional time to credit the amount. Contact us if a confirmed refund has not appeared so we can help trace it.
Refunds reflect the amount actually paid for the returned item, including applicable taxes and accounting for discounts applied to that item.
Original delivery and COD charges: [STATE WHETHER THESE ARE REFUNDABLE FOR VOLUNTARY RETURNS AND HOW PARTIAL RETURNS ARE TREATED.]
Any permitted deduction must have been disclosed before purchase and must be explained in the refund calculation. No deduction will override a refund entitlement under applicable law.
8. Used Products and Warranty Claims
Products that have been used, washed, altered, or damaged after delivery through misuse are not eligible for a voluntary change-of-mind return.
However, using a product to discover a defect does not automatically remove your consumer rights.
A commercial warranty applies only where expressly stated on the product page or supplied warranty documentation. Please contact us for assistance with a product fault, including one discovered after the voluntary-return window.
9. Cancellations and Delivery Problems
For cancellation before dispatch, please refer to our Cancellation Policy. Eligible cancellation refunds are initiated within 5–7 working days after cancellation confirmation.
If your order is missing, undelivered, or delayed beyond the stated delivery schedule, contact us for investigation and the resolution available under applicable law. You do not need to submit a physical return for an item you never received.
10. Consumer Rights and Complaints
Nothing in this policy limits any right or remedy available under applicable Indian consumer law.
If your concern remains unresolved, please use the escalation process in our Grievance Redressal Policy.
11. Contact and Return Address
SB SONS WORLD
Email: wecare@sbsons.com
Phone/WhatsApp: +91 99973 49992
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Return Address:
Shop No. 21, 22 to 27, Om Nagar,
Opposite Rangila Park, Main Road Kharwasha,
Dindoli, Surat, Gujarat – 394210, India.
Please contact our support team for return instructions before sending a product to this address.