Effective Date: [08/10/2026]
Website: https://sbsons.com
At SB SONS WORLD, we aim to deliver your orders safely and within the estimated timelines. This policy explains our delivery coverage, order processing, shipping charges, and assistance with delivery issues.
Please read it alongside our Terms & Conditions, Cancellation Policy, and Return, Exchange & Refund Policy.
1. Delivery Locations
We deliver across India, subject to courier serviceability at your delivery PIN code.
Availability of delivery and cash on delivery may vary by location and order. If we cannot deliver an order after it has been placed, we will notify you and arrange cancellation and a refund of any amount paid for the cancelled portion.
2. Order Processing and Dispatch
Standard orders are normally dispatched within 1–2 working days after order confirmation, subject to payment verification where applicable.
Orders requiring name engraving or other personalisation may need additional processing time. Any different processing timeline will be communicated before purchase.
During public holidays, high order volumes, or unexpected operational disruptions, processing may take longer. We will inform you if we become aware of a significant delay affecting your order.
3. Estimated Delivery Time
Standard delivery is estimated to take 4–7 working days after dispatch, depending on your location and courier serviceability.
The processing period and delivery period are separate. Please allow time for both when planning your purchase.
These timelines are estimates. Remote locations, public holidays, severe weather, transport disruptions, or other circumstances beyond reasonable control may affect delivery.
If your order has not arrived within the estimated timeframe, please contact us. A delivery delay does not remove any cancellation, refund, or other remedy available under applicable law.
4. Shipping and Cash-on-Delivery Charges
Shipping charges: [INSERT YOUR SHIPPING RATES OR CALCULATION METHOD, INCLUDING ANY FREE-SHIPPING THRESHOLD.]
Applicable shipping charges will be displayed before you confirm your purchase.
We offer prepaid payments and cash on delivery (COD) where available. COD eligibility may depend on your delivery location and order.
COD charges: [STATE WHETHER COD IS FREE OR SPECIFY THE APPLICABLE CHARGE.]
Any applicable COD charge will be disclosed at checkout before payment or order confirmation.
5. Tracking Your Order
Once your order has been dispatched, tracking details will be shared where the courier provides them. Tracking updates may take some time to appear after the parcel is handed over.
For assistance with dispatch status or tracking, contact us with your order number:
Email: wecare@sbsons.com
Phone/WhatsApp: +91 99973 49992
6. Delivery Address and Availability
Please provide a complete and accurate delivery address, including your PIN code, contact number, and any necessary landmark.
If you notice an error, contact us immediately. We will check whether an address correction is possible. Changes cannot be guaranteed once an order has been dispatched.
Please ensure that you or an authorised person is available to receive the parcel.
If delivery fails because the address is incomplete or incorrect, the recipient cannot be contacted, or delivery is refused, the parcel may be returned to us. We will contact you to discuss the next steps.
Any proposed re-delivery charge will be explained and agreed with you before re-dispatch. Refund eligibility will be assessed under our applicable policies and consumer law.
7. Damaged Parcels or Incorrect Items
If the outer packaging appears damaged or tampered with, please notify us promptly. Where possible, photograph the packaging and retain it for assessment.
If an item is damaged, defective, missing, or incorrect, send us your order number and a description of the issue. Photographs can help, but an unboxing video is not a mandatory condition for considering your complaint.
For verified damaged, defective, or incorrectly supplied products, we arrange collection and pay the return shipping cost. Please refer to our Return, Exchange & Refund Policy for the resolution process.
8. Missing Orders or Incorrect Delivery Status
If tracking shows “delivered” but you have not received your order, contact us promptly. Please also check whether an authorised household member, reception desk, or building security accepted the parcel.
We will investigate with the delivery partner and communicate the outcome. A courier’s delivery status alone does not prevent you from raising a non-receipt complaint.
If an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund, taking account of your preference, availability, and applicable law.
9. Cancellations and Returns
Cancellation requests for standard orders must be made before dispatch. For personalised orders, cancellation must also be requested before engraving or personalisation begins.
Once dispatched, change-of-mind requests are handled under our Return, Exchange & Refund Policy.
Please refer to our Cancellation Policy for the complete conditions and cancellation-refund timeline.
10. Contact Us
For shipping, tracking, or delivery assistance, contact:
SB SONS WORLD
Email: wecare@sbsons.com
Phone/WhatsApp: +91 99973 49992
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Business and Dispatch Address:
Shop No. 21, 22 to 27, Om Nagar,
Opposite Rangila Park, Main Road Kharwasha,
Dindoli, Surat, Gujarat – 394210, India.