SB SONS WORLD
Effective Date: 8 October 2026
Website: sbsons.com
1. Introduction
SB SONS WORLD respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, purchase products or contact our team.
Our business address is Shop No. 21, 22 to 27, Om Nagar, opposite Rangila Park, Main Road Kharwasha, Dindoli, Surat, Gujarat – 394210, India.
For questions about this policy or your personal information, contact wecare@sbsons.com.
2. Information we collect
Depending on your interaction with us, we collect information needed to provide the requested service, including:
- Contact information: Your name, phone number and email address.
- Delivery and billing information: Your delivery address, billing address and relevant invoice details.
- Order information: Products purchased, quantities, order references and purchase history.
- Transaction information: Payment status, transaction references, payment amounts and refund records.
- Personalisation information: Names, wording, logos or artwork you provide for inscription on utensils.
- Customer-support information: Enquiries, messages, feedback and photographs submitted in connection with a complaint, return or replacement.
- Business invoice information: Business name and GST details where you provide them for an invoice.
Depending on the website features and hosting services enabled, technical information may also include IP addresses, browser and device information, website activity and error or security logs.
We collect information directly from you and receive relevant payment and delivery updates from the service providers involved in your order.
Please provide only information relevant to your purchase or enquiry. If you supply another person’s details, ensure you are authorised to do so.
3. How we use information
We use personal information to:
- Process orders and communicate purchase updates.
- Prepare invoices and maintain transaction records.
- Complete requested product personalisation.
- Arrange delivery, return pickup and replacements.
- Process eligible refunds.
- Respond to enquiries and resolve complaints.
- Investigate payment issues and suspected fraudulent activity.
- Operate, maintain and protect our website.
- Meet applicable legal, accounting and tax obligations.
We use personalisation details to fulfil your request and provide related support. We will obtain any necessary permission before separately using identifiable personalised-product photographs for promotion.
Where consent is required by applicable law, we obtain it before the relevant processing. Visiting our website or placing an order does not automatically subscribe you to promotional communications.
4. Payment information
We plan to offer online prepaid payments and Cash on Delivery for eligible orders.
When online payments are enabled, payments will be processed through the provider identified at checkout. That provider’s privacy notice explains its handling of payment information.
We receive transaction information necessary to confirm payments, reconcile orders and manage refunds. The precise information received depends on the payment method and integration used.
For Cash on Delivery orders, relevant recipient, address, order and collection details are shared with the delivery provider.
If information is needed to process a COD refund, we will explain what is required and request it through our designated support process.
Our customer-support team will never ask you to disclose your UPI PIN, payment password, card security code or OTP.
5. Cookies and website technologies
Our website is being developed using WordPress. Cookies and similar technologies may be used, where enabled, to support functions such as shopping carts, user sessions, preferences and website security.
The technologies used depend on the website configuration and installed services. We will provide relevant information about optional analytics or advertising technologies before enabling them and obtain consent where required.
You can manage cookies through your browser settings. Blocking cookies necessary for a particular feature may prevent that feature from working correctly.
Customer accounts, optional tracking and marketing tools have not yet been configured. We will update the relevant privacy disclosures when these features are introduced.
6. Marketing communications
We use your contact details to send communications necessary for your enquiries, orders, delivery, personalisation requests, returns and refunds.
If we introduce promotional email, SMS or WhatsApp communications, we will explain the intended use of your information and obtain any necessary consent.
You can stop optional promotional communications using the unsubscribe mechanism provided or by contacting wecare@sbsons.com.
Opting out of marketing does not prevent us from sending communications necessary to fulfil an existing order, resolve a complaint or meet a legal obligation.
7. Sharing personal information
We share relevant personal information where necessary for a stated purpose and as permitted by applicable law. Recipients may include:
- Payment providers: For payment processing, transaction verification and refunds.
- Courier and logistics providers: For delivery, COD collection and return pickup.
- Website and hosting providers: For website operation, maintenance and technical support.
- Personalisation service providers: Where involved in completing your requested inscription.
- Professional advisers: Where needed for accounting, legal advice or dispute resolution.
- Public authorities: Where disclosure is required or lawfully authorised.
We limit information shared to what is needed for the relevant purpose and use appropriate arrangements to protect it.
Any additional sharing for advertising, analytics or another purpose will be disclosed before it begins, with consent obtained where required.
8. Storage and retention
Our business operates in Surat, Gujarat. Information may be processed by the service providers supporting our website and orders. Storage and processing locations depend on the providers selected.
Where information is transferred outside India, we follow applicable restrictions and safeguards.
We retain information for as long as necessary to fulfil its stated purpose, provide after-sales support, resolve disputes and meet applicable legal record-keeping requirements.
When information is no longer needed, we delete it or appropriately anonymise it, subject to lawful retention requirements and relevant backup-retention arrangements.
9. Information security
We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. The safeguards implemented must be appropriate to the information handled and the website services used.
No online service can guarantee absolute security. This does not limit our responsibilities under applicable law.
Where a security incident requires notification, we will notify the relevant persons or authorities as required.
10. Your choices and requests
You may contact wecare@sbsons.com to:
- Ask about personal information you have provided.
- Request correction of inaccurate or incomplete information.
- Request deletion, subject to applicable retention requirements.
- Withdraw consent where processing relies on your consent.
- Stop optional promotional communications.
- Raise a privacy concern or complaint.
You may decline to provide information. However, if particular information is needed to deliver an order or fulfil your request, we may be unable to provide that service without it.
We may reasonably verify your identity before acting on a request. We will explain any applicable limitation and respond within the time required by law.
11. Children’s privacy
Our online purchasing services are intended for adults. We do not knowingly seek personal information from children under 18.
If you believe a child has provided personal information to us, contact wecare@sbsons.com so we can investigate and take appropriate action.
12. Third-party services
Our website may link to payment services, social-media platforms or other external websites. Those services have their own privacy notices, which you should review when using them.
This does not remove our responsibility for information we collect or share.
13. Changes to this policy
We may update this Privacy Policy when our services, providers, information-handling practices or applicable legal requirements change.
The updated policy will display a revised effective date. Where additional notice or consent is required, we will provide that notice or obtain consent before the relevant change takes effect.
Publishing an updated policy does not itself authorise a new use of personal information that requires consent.
14. Contact and complaints
For privacy questions, requests or complaints, contact:
Business: SB SONS WORLD
Privacy and grievance contact: Ghewar Mewada
Email: wecare@sbsons.com
Phone/WhatsApp: +91 99973 49992
Address: Shop No. 21, 22 to 27, Om Nagar, opposite Rangila Park, Main Road Kharwasha, Dindoli, Surat, Gujarat – 394210, India
Support hours: Monday–Saturday, 10:00 AM–7:00 PM, Indian Standard Time
Please describe your concern and include an order reference where relevant. We will address privacy complaints promptly and within the applicable legal time limit.